Shipping policy
LucianLeatherGoods Shipping Policy
1. General Information
At LucianLeatherGoods, we strive to provide you with the best shipping options, no matter where you live. We deliver to customers across the UK and US and ensure that we provide the highest levels of responsiveness to you at all times.
2. Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
Please note that delivery delays can occasionally occur.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
LucianLeatherGoods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
LucianLeatherGoods is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
We currently do not ship outside the UK and US.
8. Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us at contact@lucianleathergoods.co.uk .
This policy ensures compliance with relevant UK laws, including the Consumer Rights Act 2015 and other applicable regulations[1][2]. If you need any further customization or have specific requirements, feel free to let me know!
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