FAQ's

Our standard processing time is 2–4 business days, followed by shipping times depending on your location. You’ll receive tracking details once your order is dispatched.

Yes! For most products, we offer a digital preview of your customisation before production. If you'd like to see a mock-up, just leave a note at checkout or contact us directly after placing your order.

If you spot an error in your order, please contact us within 12 hours of placing it. We’ll do our best to correct it before production begins. Once an item is made, changes may not be possible due to the personalised nature of our products.

Because our items are custom-made, we do not accept returns unless the product is defective or there was an error on our part. If you have any concerns, please reach out — we’re committed to making it right.

We use high-quality genuine leather, carefully selected for its durability, texture, and finish. Each product description includes details about the leather type used, so you know exactly what you're getting.

Yes! We love working on custom projects. If you have a specific design, logo, or message you'd like engraved, please contact us before placing your order. We’ll review your request and confirm if it’s possible.

Absolutely. We offer premium gift wrapping and the option to include a personalised message card with your order — perfect for birthdays, anniversaries, or special occasions. Just select the option at checkout or let us know in your order notes.