Each item is handcrafted and personalised to order. Orders are typically dispatched within 1-2 business days. Delivery times vary by destination, but most UK orders arrive within 1-2 business days after dispatch. International delivery is usually completed within 5-8 business days.

Yes. We use genuine vegetable tanned leather selected for its durability, character, and premium finish. As a natural material, each piece develops its own unique patina over time, making every item truly one of a kind.

The amount of personalisation varies by product. Character limits and formatting guidance are provided on each product page. If you have a specific design in mind, please contact us and we'll be happy to advise.

As each item is handmade to order, digital previews are not provided as standard. However, if you have a custom design request or would like clarification before ordering, please get in touch and we'll do our best to assist.

If you've noticed an error, please contact us as soon as possible. If production has not yet started, we'll do our best to update your order. Once personalisation has been completed, changes may no longer be possible.

Absolutely. Simply enter the recipient's delivery address at checkout and we'll send the order directly to them. Pricing information is never included within the package.

Yes. We welcome custom requests, including logos, business branding, special artwork, and bespoke designs. Please contact us before placing your order so we can discuss your requirements and confirm suitability.

As our products are personalised and made to order, returns or exchanges cannot usually be accepted unless an item arrives damaged, faulty, or incorrect. If you experience any issues with your order, please contact us and we'll work with you to find a suitable solution.

Yes. We currently ship to the United Kingdom, United States, Canada, Australia, and New Zealand. Duties and taxes are included at checkout where applicable, so there are no unexpected charges on delivery.